Eagan’s Top-Rated Utilities
The City of Eagan is always innovating and investing to provide clean, top-quality water. Our dedicated utility team works 24/7, 365 days a year, to make sure that 2.85 billion gallons of water flow to and from our homes and businesses through hundreds of miles of pipes throughout the city.
Whether they’re fixing water main in subzero weather, safeguarding our water needs during the hottest and driest droughts, or making sure wastewater leaves properly, these team members are on the job. And their efforts have led to over 90% positive ratings for our infrastructure, sewer service, stormwater management, and billing.
Utility Rate Study and Findings
Recently, this utility team worked with consultants to evaluate our systems and identify the tasks required to maintain Eagan’s high-quality water standards now and into the future—all while ensuring that our utility rates remain fair and equitable in the coming decades.
Eagan residents continue to highly value their clean, quality water. Eagan’s utility rates are also lower than nearly every comparable community in the Twin Cities metro area. Additionally, the team learned that to maintain our aging system — including our water treatment plants, stormwater management, and the pipes that carry water to and from our homes and businesses — we need to make critical investments.
Putting Findings Into Action
The City Council has been evaluating options over the past months and has adopted a plan to proactively ensure quality water and infrastructure in Eagan now and in the foreseeable future.
Starting with the first billing cycle of 2022, customers will see an infrastructure service fee of $28 a year, or $7 on each quarterly billing for residential and business accounts; this fee is prorated for businesses paying monthly.
We are looking to spread this cost out for as long as possible to limit the immediate impact on residents and businesses.
The fee will bring Eagan's rates nearer to the average rates of comparable communities.
Maintaining our water quality and infrastructure is a partnership between the City, our residents, and businesses. This is our comprehensive approach to maintain that partnership and ensure a successful future for all of us.