There are a variety of things that can influence your utility bill like how much you water the lawn, or whether you have a leak in your plumbing. We've collected some information that can help you maintain your home and possibly lower your bill a bit.

Lowering Your Bill

City of Eagan Water Conservation Efforts

The City of Eagan adopted watering restrictions to conserve water and help make our community a more sustainable place to live. These year-round requirements are consistent with most of our neighboring communities.

The watering restrictions apply to ALL properties within the City of Eagan. The only exceptions allowed are for new sod, seed or landscaping for the first three weeks of planting.

Eagan uses the odd-even watering schedule. If the address ends in an odd number such as 311, outdoor watering is allowed on the 1st, 3rd, 5th, 7th, etc., day of the month. If the address ends in an even number such as 310, outdoor watering is allowed on the 2nd, 4th, 6th, 8th, etc., day of the month. This permanent system is in effect throughout the entire year.

Cooperation and compliance with this program will help recognize and respect the limited natural resources. Please call (651) 675-5350 for a recorded status report, or (651) 675-5200 Monday through Friday 7 a.m. to 3:30 p.m., or TTY (651) 454-8535 Monday through Friday 7a.m. to 4:30 p.m.

Identify and Stop Leaks

Among the likely causes of excessively high water usage are leaking toilets and improperly functioning water softeners.

Often homeowners are unaware leaks exist until an outrageously high utility bill arrives. While not always audible, leaking toilets can use high amounts of water—as much as 100 gallons a day may be wasted. When a water softener is regenerating improperly or too often, significant water usage may result as well. Another possible source of water leakage is in-ground sprinkling systems.

You may know a leak exists, but think it has little impact on usage. Be aware that a faucet leaking at the rate of one drip per second, while it may not seem like much, adds up to over 2,000 gallons per year.

Here are some simple tips from the Environmental Protection Agency to help identify and fix leaks, inside or outside your home.

Monitor Your Sprinkling System for Best Results

Capture Rainwater for use on Lawns, Trees & Flowers

When you collect rain as it runs off of the roof and through downspouts into a rain barrel, this water can be used to water gardens, trees and even lawns, replacing some of the water that would otherwise come from an outdoor spigot. Learn more about Rain Barrels, Rain Gardens, and Water Smart Lawns.

To learn more about being water smart outside your home see our Water Resources page for Homeowners.

Winter and Your Home

Here are some helpful tips from the Water Department on how to winterize your home...

To avoid frozen pipes this winter, here are a few drops of wisdom from the City of Eagan Water Department:

  • Locate the water shut off valve for your outside water faucets by following the pipes leading from the outdoor spigot inside your home to the shut off valve (generally located in your basement) and turn the valve off. Leave the outside faucet on. Do this before cold weather sets in or pipes can freeze and break, causing damage.
  • If you leave your sprinklers and hoses in the garage or storage sheds, be sure to drain the water from them to prevent cracking.
  • Know where the water meter and main shut off valve are in your basement. This can be shut off to avoid water damage before leaving for a prolonged period of time.
  • If water lines run through your garage, do not leave the garage door open in cold weather.
  • Never use a blow torch or flame to thaw pipes. The use of a hot air dryer or even a light bulb over a period of time will solve the problem.
  • If you experience a broken pipe or a frozen service line, shut off the valve next to the water meter, and contact the Water Department at (651) 675-5200

The cold Minnesota winters can be tough on watermains.  As the ground freezes it can shift causing watermain breaks.  Watermains are also prone to breaks in the spring, when the ground starts to thaw.  Although more common in the winter, watermain breaks can occur year round.

Homes in an area where a watermain break has occurred may experience low water pressure until the repairs are complete.  The water supplies to an area may need to be shut off during repairs.  City crews will knock on the doors of impacted homes prior to a shut-off.  If a homeowner is not available at that time, information will be left at the front door of each impacted residence.

In cold temperatures, areas can become icy; so caution is urged near a watermain break.  Cones and/or safety signs will mark the areas where water is escaping and freezing.  Site clean-up (salting, ice and snow removal as feasible) will be done once the break is repaired.

If you notice water bubbling out of the ground, behind curb, or through cracks in the pavement, please report it to the Utilities Division at (651) 675-5200 between 7:00 a.m. and 3:30 p.m. on weekdays.  For after-hours, weekends and Holidays, call 911. 

When extended cold temperatures occur throughout winter, it can create unusually deep ground frost which begins to impact the underground pipes carrying drinking water into Eagan homes. This can cause frozen water service pipes in homes. Prevention can be as simple as letting a faucet run. Simply turning on a single faucet to a pencil-thin stream will most often keep a home’s water service from freezing and typically will cost just a dollar or two per day in water used. If frozen pipes burst, it can be an expensive repair.

During these extremely cold winters, the City will continue to monitor water mains, hydrants, storm drains and other utility infrastructure as the exceptionally deep frost line will also likely impact these systems through the freezing and thawing cycle. 

Reports of frozen water service or residents who suspect service line problems should call the Utilities staff at (651) 675-5200 or register the issue through our Request Center.

What to Watch For:

  • Monitor water pressure– a sudden drop in pressure could be a warning sign
  • Monitor water temperature- Run the cold water at a faucet near the service (like a laundry tub) for 3-5 minutes, stick a thermometer in the water stream, and read the temperature. An outdoor thermometer, meat or food thermometer will work if it reads to 30 degrees or less.
    • If under 40 degrees – monitor service closely as problem may be building
    • If under 35 degrees – begin running a stream of water (1/4 – gallon per hour or pencil width) to help keep line from fully freezing
  • Keep in touch with neighbors– Often one home with  a frozen water service signals a problem within the area

Frequently Asked Questions on Frozen Service Lines:

Q. I think my service line is frozen.  What should I do?

A. Contact the City staff.

Q. Does the City thaw service lines?

A. No, but it is important to let the City know that your service line is frozen. 

Q. Does the City give a credit or reimburse for the water if we let our facets run?

A. No, the City does not give a discount for the water use. All water going through the water meter will be bill.

Q. How much does it cost to thaw a service line?

A. The price varies by contractor. The Minimum fees are running around $400. 

Q. How much does it cost to Let It Run!?

A. It will cost homeowners around $1 a day to Let It Run! It is the best insurance policy available.

Q. How can I tell if my water line is freezing?

A. Some people have been given no warning at all. Some people see a drop in water pressure before the line freezes.

 Q. If my neighbor freezes, should I run my water?

A. The City strongly encourages you to let your water run if your neighbor or someone close by you freezes. The lack of movement can cause problems for neighborhoods.

Here is a Public Service Announcement from the Minnesota Section of the American Water Works Association (MN AWWA) on Freeze Prevention - 1 minute - : Freeze Prevention Video

What you can do:

  • Leave the cupboard doors open under your kitchen and bathroom
  • Do not turn your furnace below 55° F
  • Shut off and drain the pipes leading to outside faucets
  • Wrap foam insulation around pipes most susceptible to freezing
  • Seal air leaks in your home and garage
  • If you are away, have someone check your home regularly

Sewer Backups

If you've ever experienced a sewer back-up in your home, you might have questions about them. This guide is intended to provide useful advice about clean-ups, insurance, home owner responsibilities and City obligations.

Property owners experiencing a sewer backup should call (651) 675-5200 between the hours of 7 a.m. and 3:30 p.m., Monday thru Friday and 911after 3:30 p.m. and on weekends. Utility staff will be dispatched to assess the situation.

If it is determined that no blockage or restrictions exist in the City's sanitary sewer system, the property owner will be advised to contact a professional plumber or drain cleaning service to have the private sewer service inspected. The City cannot make a recommendation for drain cleaning services. A property owner may wish to obtain several estimates.

Property owners should be aware, if the problem is in the private sewer line, the property owner is responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning the sewer line from the building to the City's sewer main, including the connection on the sewer main.

Many homeowners' insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide separate sewer backup coverage. If you are concerned about the possibility of a sewer backup and want to insure that you are covered, the City urges you to check with your home insurer regarding the availability of sewer backup insurance.

Unfortunately, sanitary sewer lines (whether City mains or private connectors) do occasionally clog or experience blockages.  Typical causes can be tree roots, grease blockages, foreign objects (like diapers, cleaning rags, etc.) or broken lines.

Reduce the amount of Fats, Oils, and Grease entering the sanitary sewer system, preventing blockages, and reducing the risk of a sanitary sewer overflow into your home or business and others.  See our handout on steps you can take to reduce and prevent the risk of sanitary overflow.


  • Protect hands and feet from contact with sewage
  • Call the City of Eagan Utility Division at (651) 675-5200 during normal working hours or 911 after hours.
  • Call your insurance agent.

Document the Event

  • Record the date and time of occurrence and where the back-up occurred– floor drain, lower level toilet, laundry tub, etc…
  • Document the extent of damage done.
  • Take pictures of damages for your records.
  • Keep all receipts for all work done.

Cleaning up after a sewer backup can take a lot of work; here are some guidelines:

  • Soiled Clothing or Blankets 
  • Line-dry all articles before attempting to clean or treat them.
  • After drying, brush off loose dirt and debris.
  • Send “Dry Clean Only” items to a professional cleaner. Larger items may need a commercial size washer.
  • Wash clothes several times in cold water. Add up to a cup of color safe bleach per load of wash if it will not harm the clothing.
  • Rinse and dry all items as soon as possible.
  • Use a disinfectant such as Lysol.

Wet Carpeting

  • Pull up waterlogged carpet immediately to prevent further floor damage.
  • Carpet pads cannot be saved. Remove the pads and throw them away.
  • Attempt to save carpets or throw rugs only if they would be every expensive to replace.
  • Clean and dry your floors thoroughly before re-carpeting.

Wet Floors or Hardware

  • Remove any moisture or debris.
  • Scrub floors and woodwork within 48 hours using a stiff brush, water, detergent and disinfectant.
  • Allow all wood to dry thoroughly.

Wet Furniture

  • Discard upholstered furniture if it has been exposed to water or contaminated material.
  • Clean, rinse and disinfect wood furniture.
  • Place wood furniture outside in a shady area so it will dry slowly.

Wet Appliances

  • If your hot water heater became wet due to flooding, it should be discarded. The insulation typically can’t be replaced and the burner or heating element might be damaged and could cause an explosion or fire if used. If in doubt, consult a service professional before using.
  • If the furnace was flooded, have it inspected and serviced by a professional furnace service company before using.
  • The main city lines will be opened/cleared.
  • Remote cameras will be used to detect possible line failures or root intrusion.
  • Upon notice of any defects, the City will review and evaluate the maintenance needs for main lines.
  • The area will be researched for possible abnormalities in water discharges and cleaned again.

For more information on clean ups, visit the Minnesota Department of Health’s Web site,

If you have any questions, please feel free to make a request or report an issue to the City of Eagan Public Works Utility Division at (651) 675-5200.